Shipping Policy
Shipping Policy
Thank you for shopping with Vermune! We are committed to providing a smooth and transparent shipping experience. Please read our Shipping Policy carefully to understand how and when your order will be processed and delivered.
Order Processing Time
- All orders are processed within 1–2 business days. Most weekday orders are processed within 24 hours.
- Orders are not processed or shipped on weekends or public holidays.
- During periods of high order volume, processing may take slightly longer. If your order is significantly affected, we will make reasonable efforts to keep you informed.
Delivery Time
- After your order has been dispatched, standard delivery takes approximately 8–14 business days, depending on your location.
- Delivery times are estimates and may vary due to your location, customs procedures, postal or carrier conditions, public holidays, weather, or other circumstances outside our reasonable control.
- International orders may occasionally require additional delivery time due to customs processing.
Shipping Rates
- Shipping charges are calculated based on your location, selected shipping method and order details.
- Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
- Where we offer free shipping, eligibility will be displayed on our Website or during checkout.
Order Tracking
- All shipped orders include tracking information.
- Once your order has been packed and handed over to our fulfillment or shipping partner, you will receive a shipping confirmation email containing your tracking information.
- You can use your tracking information to check the latest available status of your shipment.
- Please allow some time after receiving your shipping confirmation for tracking information to become active in the carrier's system.
International Shipping
- Vermune ships internationally to supported destinations.
- Depending on your destination country, customs duties, import taxes, VAT, handling fees or other charges may apply.
- Unless otherwise stated at checkout, any customs duties or import charges imposed by your destination country are the responsibility of the customer.
- These charges are not controlled by Vermune and may vary between countries.
- International delivery times may vary depending on the destination and applicable customs procedures.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible at:
We will make reasonable efforts to update your information before fulfillment, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Vermune cannot guarantee successful delivery when incorrect or incomplete shipping information has been provided by the customer.
Failed Deliveries & Missed Packages
- If you are unavailable at the time of delivery, your package may be redirected to a local pickup point or held by the applicable carrier.
- The amount of time a carrier holds a package may vary by carrier and destination.
- If a package is not collected within the carrier's specified timeframe, it may be returned to the sender or one of our fulfillment facilities.
- In cases of failed delivery resulting from an incorrect or incomplete shipping address, failure to collect a package, or recipient unavailability, additional shipping or redelivery charges may apply.
- Where applicable, a redelivery fee equivalent to €5 or the original shipping cost, whichever is higher, may be charged before the order is reshipped.
- If additional costs are incurred as a direct result of an unsuccessful delivery, these costs may also be the responsibility of the customer where permitted by applicable law.
Please make sure your shipping information is accurate and complete before completing your purchase.
Lost or Undelivered Packages
If your tracking information has not updated for an extended period or your package has not arrived within the expected delivery timeframe, please contact:
We may initiate an investigation with the applicable carrier or fulfillment partner.
If a shipment is confirmed to have been lost in transit, we will review the order and determine the appropriate resolution, which may include a replacement or refund where applicable.
We are not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at:
Please include:
- your order number;
- a description of the issue;
- photographs of the damaged product and/or packaging where possible.
We will review the issue and work with you to determine an appropriate resolution.
Delivery Delays
Shipping and delivery timelines provided by Vermune are estimates and are not guaranteed unless expressly stated otherwise.
Delays may occasionally occur because of circumstances outside our reasonable control, including:
- customs processing;
- carrier delays;
- severe weather;
- public holidays;
- high shipping volumes;
- transportation disruptions;
- incorrect or incomplete delivery information.
We appreciate your patience when circumstances outside our control affect delivery.
Contact Us
If you have any questions or concerns about your order, shipping status or delivery, our customer support team is happy to help.
Vermune
Email: support@vermune.com
Website: vermune.com
We appreciate your patience and understanding. Shipping timelines are estimates and may be subject to delays outside of our control.
Thank you for choosing Vermune.