Refund Policy
Refund Policy
30-Day Return Policy (Unopened Products Only)
We offer a 30-day return policy for items that are unopened and unused. You have 30 days after receiving your item to request a return, provided the product is in its original, sealed condition.
To qualify for a return, the following conditions must be met:
- Condition: The item must be in the same condition as when you received it, unused and sealed, with no signs of tampering.
- Packaging: The product must be returned in its original, undamaged packaging, including any branded pouches, boxes, or protective materials.
- Proof of Purchase: A valid receipt or proof of purchase is required, such as your order confirmation email or invoice.
Opened or used Vermune products are not eligible for a standard return due to hygiene and safety reasons. However, they may qualify under our 30-Day Satisfaction Guarantee below.
30-Day Satisfaction Guarantee (Opened Products)
If you have opened and used Vermune and are not satisfied, you may still be eligible for a refund under our 30-Day Satisfaction Guarantee. No physical return of the opened product is required unless we specifically request otherwise.
To qualify:
- You must have used the product consistently as instructed for at least 14 days.
- Your refund request must be submitted within 30 days of delivery.
- The guarantee applies to your first order only.
- The guarantee is limited to one refund per customer or household.
- A brief explanation or feedback may be requested to help us understand your experience and improve our products and service.
To request a refund under the guarantee, contact us at:
Order Cancellations
Orders can be cancelled within 3 hours of being placed.
After this window, orders may automatically enter our fulfillment process and we cannot guarantee that they can still be cancelled or modified.
If your order has already entered processing or shipment, you may still be eligible to return qualifying products once delivered according to the conditions described in this Refund Policy.
If you need to cancel or modify an order, contact us as soon as possible at:
Free Gifts & Promotional Items
Free gifts and complimentary promotional products generally have no separate cash value and are not independently eligible for refunds.
- Free promotional items cannot be exchanged for cash.
- If you return the paid product that qualified your order for a free gift, we may require the promotional item to be returned as well.
- If a required promotional item is not returned, its disclosed value may be deducted from the refund where permitted by applicable law.
- Promotional and post-purchase offers may be subject to additional terms presented at the time of purchase.
Shipping Fees
Original shipping charges are generally non-refundable once an order has been dispatched, except where required by applicable law or where the refund results from an error for which Vermune is responsible.
If a package is refused at delivery and returned to us, reasonable return shipping, handling, or restocking costs may be deducted from the refund where permitted by applicable law.
If you have concerns about your delivery, please contact:
before refusing the package so we can attempt to resolve the issue.
Lost or Undelivered Packages
If your package does not arrive within the estimated delivery timeframe, please contact us at:
We may initiate an investigation with the applicable shipping carrier.
Refund or replacement eligibility for a package believed to be lost will be determined after reviewing the circumstances and, where appropriate, completing the carrier investigation.
Customers are responsible for providing complete and accurate shipping information when placing an order.
If an order cannot be delivered because incorrect or incomplete shipping information was provided by the customer, additional shipping costs may apply before a replacement can be sent.
Damages & Issues
Please inspect your order after receiving it.
If your product arrives defective or damaged, or you receive the wrong product, contact us as soon as possible so we can evaluate the issue and make it right.
Please contact:
When contacting us, we may request your order number, a description of the issue and photographs of the product or package where appropriate.
Chargebacks & Payment Disputes
If you have a problem with your order, we encourage you to contact us first at:
We will make reasonable efforts to resolve legitimate order or refund concerns directly.
If a chargeback or payment dispute has already been opened with your bank or payment provider, our ability to issue a separate refund may be limited while that dispute remains active.
Once the dispute has been resolved or withdrawn, please contact us if further assistance is required.
Subscriptions & Recurring Orders
Subscription Refund Eligibility
If your order includes a subscription, the 30-Day Money-Back Guarantee applies to your first subscription shipment only, subject to the eligibility requirements stated above.
Recurring subscription orders are separate purchases and are not automatically eligible under the first-order satisfaction guarantee.
Customers are responsible for managing or cancelling their subscription before the next scheduled renewal.
This does not affect any refund, cancellation, or consumer rights that cannot legally be excluded.
Automatic Renewal
When you purchase Vermune through a subscription, your subscription will automatically renew according to the delivery frequency selected when you subscribed.
Your selected payment method will automatically be charged for each recurring order unless you cancel the subscription before the applicable renewal is processed.
Your subscription price, discount and delivery frequency will be presented to you when you enroll.
By completing a subscription purchase, you authorize us and our payment providers to process recurring payments according to the subscription terms presented to you at checkout.
Subscription Cancellation
You may cancel your subscription at any time.
To avoid being charged for an upcoming renewal, please cancel your subscription at least 24 hours before your next scheduled billing date.
You can manage or cancel your subscription through your customer subscription portal or contact us at:
If a renewal order has already been processed before your cancellation request is received, we cannot guarantee that the order can be stopped before fulfillment.
Cancellation prevents future renewals but does not automatically cancel or refund orders that have already been processed.
Any mandatory cancellation or refund rights available under applicable law remain unaffected.
Billing Information
You are responsible for maintaining current, complete and accurate billing and account information for your subscription.
Please promptly update your payment method, shipping address and other relevant account information when it changes.
You can make available changes through your customer subscription portal or contact:
for assistance.
Exceptions / Non-Returnable Items
Certain products may not be eligible for standard returns, including:
- opened or used products outside the Satisfaction Guarantee;
- gift cards;
- personalized or custom products;
- free promotional items;
- products damaged after delivery through misuse or improper storage; and
- other items that cannot legally or safely be returned.
Sale or discounted items are not automatically excluded from our 30-Day Satisfaction Guarantee unless a different condition was clearly disclosed before purchase.
Please contact support@vermune.com if you have questions about a specific item.
Exchanges
If you would like a different product, please contact us first.
Where an exchange is available, the fastest solution may be to return the eligible product and place a separate order after the return has been approved.
European Union — 14-Day Right of Withdrawal
For consumers in the European Union, European Economic Area, or other jurisdictions where a statutory withdrawal right applies, you may have the right to withdraw from an eligible distance purchase within 14 days without providing a reason.
This statutory right is separate from our voluntary 30-Day Money-Back Guarantee.
Certain products may be excluded from the statutory right of withdrawal after being opened where applicable hygiene, health-protection, sealed-goods or other legal exceptions apply.
To exercise an applicable statutory withdrawal right, contact us at:
Your statutory consumer rights are not affected by this Refund Policy.
Refund Processing
Once your refund has been approved, the refund will be issued to your original payment method.
Please allow up to 10 business days after approval for us to process an approved refund.
Your bank, credit card provider or payment provider may require additional time before the refund appears in your account.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact:
How to Request a Return or Refund
To start a return, make a claim under our 30-Day Satisfaction Guarantee, or ask a question about this policy, contact:
Please include your order number and the email address used to place your order so we can locate your purchase.
Products returned without first contacting us may not be accepted.
Vermune
support@vermune.com
vermune.com