Privacy Policy
Privacy Policy
Last updated: August 31, 2026
Vermune operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a shopping experience (the "Services").
Vermune is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, process and disclose your personal information when you visit, use or make a purchase or other transaction through our Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing or disclosure of your personal information, this Privacy Policy will control with respect to those matters.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information may be collected, used and disclosed as described below.
Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you.
Personal information generally does not include information that has been collected anonymously or de-identified so that it can no longer reasonably identify or be linked to you.
Depending on how you interact with the Services, where you live and what is permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact details, including your name, billing address, shipping address, phone number and email address.
- Financial information, including payment card information, transaction information, payment method, payment confirmation and other payment-related details.
- Account information, including your username, password, preferences, settings and other information associated with your customer account.
- Transaction information, including products you view, place in your cart, purchase, return or cancel, as well as information regarding previous transactions.
- Subscription information, including your selected subscription plan, delivery frequency, subscription status, renewal information and subscription-management activity.
- Communications with us, including information you provide when contacting customer support or otherwise communicating with Vermune.
- Device information, including information about your device, browser, network connection, IP address and other identifiers.
- Usage information, including information about how and when you interact with, navigate or use our Services.
- Marketing information, including your marketing preferences, interactions with advertisements and communications, and information regarding how you arrived at or interact with our Website.
The source policy similarly covers contact, financial, account, transaction, communication, device and Website-usage information.
Personal Information Sources
We may collect personal information from several sources, including:
- Directly from you, such as when you place an order, subscribe to Vermune, create an account, contact us, sign up for marketing communications or otherwise provide information to us.
- Automatically through the Services, including through your device, browser, cookies, pixels and similar technologies.
- From service providers, including companies that provide technology, payment processing, subscription management, fulfillment, shipping, customer service, analytics and other services on our behalf.
- From Shopify, which provides the ecommerce infrastructure used to operate our store.
- From advertising, marketing and analytics partners, where permitted by applicable law.
- From other partners or third parties, where appropriate and permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with Vermune and the Services you use, we may use personal information for the following purposes.
Providing, Tailoring and Improving the Services
We may use personal information to provide and improve our Services, including to:
- process your orders and payments;
- fulfill and ship your purchases;
- administer subscriptions and recurring orders;
- manage your customer account;
- remember your preferences;
- process returns and refunds;
- provide order and shipping updates;
- provide customer support;
- manage reviews;
- prevent errors and improve Website functionality;
- personalize your shopping experience;
- recommend relevant products or offers.
Marketing and Advertising
Where permitted by applicable law, we may use personal information for marketing and promotional purposes.
This may include:
- sending promotional emails;
- sending promotional SMS messages where you have provided the required consent;
- displaying advertisements for Vermune products;
- measuring advertising performance;
- personalizing advertisements;
- understanding interactions with our advertisements and Website;
- creating audiences for advertising campaigns.
You can unsubscribe from promotional emails using the unsubscribe option contained in our marketing emails.
Security and Fraud Prevention
We may use personal information to authenticate accounts, provide a secure shopping and payment experience, detect and investigate potentially fraudulent or unauthorized activity, protect our customers and secure our Services.
If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials.
Communicating With You
We use personal information to communicate with you regarding:
- orders;
- subscriptions;
- shipping;
- refunds;
- customer support;
- account activity;
- important changes to our Services;
- other communications reasonably necessary to maintain our relationship with you.
Legal Reasons
We may process personal information where reasonably necessary to:
- comply with applicable law;
- respond to valid legal processes;
- respond to requests from government authorities or law enforcement;
- investigate potential violations of our policies;
- enforce our agreements;
- establish, exercise or defend legal claims.
These purposes track the major uses disclosed by the source policy, including fulfillment, marketing, fraud prevention, customer communications and legal compliance.
Cookies and Similar Technologies
Like many ecommerce websites, Vermune and our service providers may use cookies, pixels, tags, local storage and similar technologies.
These technologies may be used to:
- operate essential Website functionality;
- remember your preferences;
- keep items in your cart;
- understand Website usage;
- measure Website and advertising performance;
- personalize your experience;
- support analytics;
- prevent fraud;
- provide and measure marketing and advertising.
Depending on where you live, you may have the right to reject or manage certain non-essential cookies and tracking technologies.
Disabling certain cookies may affect some Website functionality.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and subject to this Privacy Policy.
This may include:
- Shopify, which provides the ecommerce platform used to operate our store.
- Payment processors that process transactions.
- Subscription providers that help administer recurring orders and payments.
- Fulfillment and shipping providers that help prepare and deliver your orders.
- Customer support providers that help us communicate with customers.
- Analytics and technology providers that help us operate and improve our Services.
- Marketing and advertising partners, where permitted by applicable law.
- Professional advisers, such as accountants, attorneys and consultants where reasonably necessary.
- Affiliates or entities within our corporate group, where applicable.
- Government authorities or other parties, where disclosure is required by law or reasonably necessary to protect legal rights.
- Parties involved in a business transaction, such as a merger, acquisition, financing, restructuring or sale of assets.
We may also disclose information when you specifically direct us or consent to the disclosure.
The source policy similarly identifies Shopify, vendors, marketing partners, affiliates and disclosures connected to corporate transactions or legal obligations.
Relationship With Shopify
Our store is hosted by Shopify.
Shopify collects and processes certain personal information relating to your access to and use of the Services in order to provide and improve Shopify's services and the ecommerce functionality used by Vermune.
Information submitted through our Services may be transmitted to and processed by Shopify and other service providers, including providers located in countries other than the country where you reside.
Shopify may also process information relating to interactions with our store and other Shopify merchants to provide certain enhanced services and features.
For information regarding how Shopify processes personal information and the privacy rights available to you, please review Shopify's applicable consumer privacy documentation and privacy portal.
This relationship is also expressly disclosed in the source policy.
Third-Party Websites and Links
Our Services may contain links to websites or online platforms operated by third parties.
If you follow a link to a third-party website, we encourage you to review that party's privacy and security policies.
We do not control and are not responsible for the privacy, security, accuracy or practices of third-party websites.
Information you choose to make publicly available through social media or other public or semi-public platforms may also be visible and used by other parties.
The inclusion of a third-party link does not necessarily constitute an endorsement of that third party.
Children's Privacy
The Services are not intended for children.
We do not knowingly collect personal information from children under the age at which they may legally consent to the processing of their personal information in the applicable jurisdiction.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at:
so that we can review and, where appropriate, delete the information.
Security and Retention of Your Information
We use reasonable administrative, technical and organizational measures designed to protect personal information.
However, no method of transmission over the internet or electronic storage system can guarantee absolute security.
You should avoid sending sensitive or confidential information through unsecured communication channels.
How long we retain personal information depends on factors including whether the information is needed to:
- maintain your account;
- provide the Services;
- administer orders or subscriptions;
- comply with legal obligations;
- maintain financial or transaction records;
- resolve disputes;
- prevent fraud;
- enforce our agreements and policies.
We will retain information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise permitted or required by law.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information.
Right to Access / Know
You may have the right to request access to personal information we maintain about you.
Right to Delete
You may have the right to request deletion of certain personal information we maintain about you.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right to Portability
You may have the right to receive a copy of certain personal information and, in some circumstances, request that it be transferred to another party.
Right to Opt Out of Certain Sale, Sharing or Targeted Advertising
Depending on where you reside, you may have the right to opt out of certain processing considered a "sale," "sharing," or use of personal information for targeted advertising under applicable privacy laws.
Where applicable, these choices may be made through privacy controls provided on our Website or by contacting us.
Managing Communication Preferences
You may unsubscribe from promotional emails at any time using the unsubscribe option contained in our marketing emails.
Even after opting out of promotional communications, we may continue sending non-promotional communications necessary to administer your orders, subscriptions or account.
These categories of rights are also included in the Metabolae source policy.
Global Privacy Control
Depending on applicable law and the functionality supported by our Website, we may recognize browser-based privacy preference signals such as Global Privacy Control ("GPC").
Where required, an applicable GPC signal may be treated as a request to opt out of certain sale, sharing or targeted advertising activities for the applicable browser or device.
SMS Communications
If you provide your mobile phone number and separately consent to receive SMS messages from Vermune, you may receive recurring automated marketing and/or transactional messages according to the consent you provided.
These messages may include:
- promotions;
- cart reminders;
- subscription-related communications;
- order updates;
- other Vermune marketing communications.
Consent to receive promotional SMS messages is not a condition of purchase.
Message frequency may vary.
Message and data rates may apply.
To opt out, reply STOP to an applicable marketing text message.
For assistance, reply HELP where supported or contact:
We do not sell your mobile phone number to third parties for their own marketing purposes.
Mobile opt-in information and consent will not be shared with third parties for their independent marketing or promotional purposes. Information may be shared with service providers and messaging providers as necessary to deliver the messaging services you requested.
The source policy uses the same core approach: consent is not required for purchase, customers can reply STOP, and mobile information is not shared with third parties for their own marketing purposes.
Additional Rights for UK and EEA Residents
If you reside in the United Kingdom or European Economic Area, applicable privacy law may provide additional rights.
These may include:
Right to Object
You may have the right to object to certain processing of your personal information.
Right to Restrict Processing
You may have the right to request that we restrict certain processing activities.
Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing conducted before consent was withdrawn.
Right to Lodge a Complaint
You may have the right to lodge a complaint with the appropriate data protection supervisory authority in your country.
You may exercise applicable privacy rights by contacting:
We may need to verify your identity before completing certain requests.
We will not discriminate against you for exercising applicable privacy rights.
International Transfers
Your personal information may be transferred, stored or processed outside the country where you live.
For example, Shopify, payment providers, fulfillment partners, technology providers or other service providers may process information in other countries.
Where applicable law requires safeguards for international transfers, we will rely on appropriate recognized transfer mechanisms.
For transfers of personal information from the European Economic Area or United Kingdom, these mechanisms may include applicable adequacy decisions, the European Commission's Standard Contractual Clauses, UK-approved transfer mechanisms, or other legally recognized safeguards.
The source policy also expressly addresses international processing and recognized mechanisms for EEA/UK transfers.
Complaints
If you have concerns or complaints about how Vermune processes your personal information, please contact us first at:
We will review your request and respond as required by applicable law.
Depending on where you live, you may also have the right to appeal certain decisions or lodge a complaint with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technology, legal requirements or other operational reasons.
When we update this Privacy Policy, we will post the revised version on our Website and update the "Last updated" date.
Where required by applicable law, we will provide additional notice of material changes.
Contact
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise privacy rights available to you, please contact:
Vermune
Email: support@vermune.com
Website: vermune.com
Additional legal entity, business address and data-controller information may be added here where required.